Returns & Exchanges
At Hurstville Aquarium, we want you and your aquatic life to be completely satisfied. If you are not happy with your purchase, we offer a 30-day return policy on most dry goods and equipment.
Initiate Your Request
Contact our support team via email or visit our Hurstville storefront with your original order number and receipt to begin the return process.
Prepare the Items
Ensure all products are in their original, unopened packaging; please note that for health and safety reasons, we cannot accept returns on livestock or opened fish food.
Return Shipping or Drop-off
Securely pack your items and mail them back to our warehouse using a tracked service, or simply bring them directly to our retail location for an immediate inspection.
Receive Refund or Credit
Once our specialists verify the condition of the items, we will process your refund to the original payment method or issue a store credit within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing